Returns + Shipping

At Kadi Luggage, we want you to feel confident and satisfied with your purchase. If for any reason you’re not happy with your order, our return policy is as follows:

Returns Policy

1. Return Window

  • Returns are accepted within 30 days from the delivery date.

2. Return Eligibility

  • Items must be unused, undamaged, and returned in their original packaging, including any dust bags and tags.
  • Final-sale items are non-refundable.
  • Items purchased on sale or with a discount code will be refunded at the price paid after the discount.

3. How to Initiate a Return

  • To start a return, please reach out to our customer support team at hello@kadiluggage.com for guidance on the return process.

4. Change of Mind Returns

  • If you wish to return an item for reasons other than a defect or error, return shipping costs will be deducted from your refund.
  • Once the returned item is received and inspected, we will issue either a refund or store credit, based on your preference.

5. Faulty, Defective, or Incorrect Items

  • If you receive a product that is faulty, damaged, or incorrect, please contact us at hello@kadiluggage.com.
  • We will cover the cost of return shipping and offer a repair, exchange, or full refund.

6. Refund Processing Time

  • Refunds are processed within 5-7 business days after the return is approved and will be issued to the original payment method.

 

Shipping Policy

At Kadi Luggage, we strive to ensure your order arrives quickly and securely.

1. Order Processing & Tracking

After placing an order, you will receive a confirmation email.

Once your order has been dispatched, you will receive an email from us with tracking information.

2. Estimated Delivery Times

Standard Shipping (Australia-wide): 3-7 business days.

Regional, WA & NT: Deliveries may take up to 10 business days from dispatch.

Express Shipping (Australia-wide): 1-3 business days.

Regional, WA & NT: Express Deliveries may take up to 5 business days from dispatch.

Processing and delivery times may vary during peak periods such as Black Firday, Christmas, and Public Holidays . We recommend ordering in advance to avoid delays.

3. Delivery Restrictions

Our carriers are unable to deliver to airports, hospitals, prisons and PO Boxes

4. Delivery Terms & Customer Responsibility

We make every effort to deliver orders on time based on the timeframe provided.

If an incorrect or incomplete address is provided at checkout, the customer may be responsible for additional charges incurred due to address corrections or re-delivery.

5. Shipping Costs

We offer free shipping on orders above $100

New Zealand Shipping Information

Once dispatched, your order will arrive within 3-5 business days. Please note that we currently do not offer express shipping to New Zealand.

While we do our best to have your order delivered within the aforementioned timeframe, Please note that, we're not able to guarantee an exact delivery date.

During periods of high shipping demand such as Christmas, couriers may experience delays depending on location out of our control. We're constantly working with them to have orders arrive within the given timeframe.

Please note that your order may be delivered separately. You can keep up to date with delivery times via the tracking link sent to you.

HOW MUCH DOES SHIPPING COST?
For orders above $100, standard shipping is free to New Zealand
For orders under $100, standard shipping is $15 to New Zealand

DO YOU SHIP TO P.O. BOXES?
Unfortunately we're unable to deliver to P.O. boxes.

Still Need Help?

We’re here for you. If something doesn’t seem right or you have questions about Returns + Shipping Info, feel free to reach out. Our team will be happy to assist.

Contact Us